Q: How far in advance should I book?
A: It is best to book early but a few days in advance is fine. It gives us time to organise ourselves and if we are fully booked, time for you to find alternative arrangements or us to help you do so.
Q: When is my booking confirmed?
A: Your booking is confirmed and locked in when we take your booking by phone or email. We do not call to reconfirm your booking but you are welcome to call our office to do so. Note: For special events and charter services credit card detials or a deposit will be required within 7 days of your booking.
Q: Once am I booked am I guaranteed of service?
A: Yes. Once your booking is confirmed we remain loyal to you, our customer.
Q: I have an early flight what time is your 1st pick up?
A: We will pick you up from your home or accommodation venue to have you out at the airport with plenty of time to check in, no pick up is too early.
Q: What are the Office Hours?
A: Our Office Hours are Mon- Fri 9am -6pm. Sat 9am-2pm.
Q: Why not get a cab?
A: Cabs are basically UNRELIABLE! Especially if the weather is bad. You can often book a cab an hour before you need to leave and still be waiting an hour later. If you book a maxi taxi there is no guarantee of the booking. Canons Shuttles is the most reliable way of getting to your destination. Guaranteed.
Q: What areas do you cover?
A: Our airport shuttle service covers The Sutherland Shire, St George, Inner West, Canterbury - Bankstown, Homebush, Fairfield, Liverpool, Ingleburn, Campbelltown and Picton areas. We cover the Sydney Metro, Illawarra, Blue Moutains and Central Coast areas for all our chartered services.
Q: How many passengers can you carry?
A: We have 3 buses that seat 13 passengers, and can arrange buses of up to 25 seaters for private charters.
Q: Do I have to bring my luggage out the front?
A: The ideal answer is "Yes". Should you require assistance please let us know in advance, so we can allow extra time at your location, thus not holding up other travellers.
Q: What if I am held up in customs?
A: As customs can be a nightmare we reccomend you call us when you go through customs. Our drivers will monitor your flight to see when it lands and will leave immediately for your pickup after your call to us.
Q: What if our plane is delayed?
A: From time to time the airlines do delay servcies. Should this happen please contact our office as soon as you are aware, we will in most cases we will be able to assist with the delay. On the rare occacsion that we are unable to complete the booking a credit note will be issued for future use.
Q: What is the cancellation policy?
A: At Canons we do understand that the unexpected change to your plans can happen, should you cancel your airport or cruise transfer within 72 hours before your travel, you will be charged 100% cancellation fee. For our charters the policy is on the chater agreement. For our day tours, up to 14 days prior to travel no fee charged, 14 days to 72 hours prior to travel 50% fee charged, within 72 hours 100% fee charged.
Q: What method of payment is accepted?
A: We accept cash, MasterCard, Visa Card, American Express and EFT payments without surcharge, CabCharge will attract a 10% service fee + GST and Cheque payments will attract a service fee of up to $10.00 including GST